Shipping policy

Shipping Policy

Last Updated: June 2026

This Shipping Policy applies to all purchases made on casalune.us and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays). "Processing time" refers to the period from order confirmation to the moment the shipment is dispatched from our warehouse or fulfillment center.

Shipping Time & Delivery Estimates

We fulfill orders to customers across the United Kingdom to ensure efficient delivery of our ceramic mugs and drinkware collections.

Shipping Origin: All orders are shipped from our warehouse or fulfillment centers.

Estimated Shipping Time: Once dispatched, orders typically arrive within 5 to 10 business days.

Total Delivery Time: The estimated total delivery time from order placement to delivery is approximately 6 to 13 business days.

Shipping Cost

  • Free Shipping on all orders over £49.

  • Orders under £49 are subject to a flat shipping fee of £4.95.

Shipping fees are displayed at checkout before payment is completed.

Tax Information

VAT: All applicable Value Added Tax (VAT) charges are included where required under United Kingdom regulations.

Customers will not be charged any additional taxes or duties upon delivery for orders shipped within the United Kingdom.

Shipping Locations

We currently ship exclusively within the United Kingdom.

If your destination is not available at checkout, please contact our customer support team for assistance.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

You can track the status of your order using the tracking link provided in the email.

Delays

Delivery times are estimates and may occasionally be affected by factors beyond our control, including severe weather conditions, transportation disruptions, public holidays, or courier delays.

We appreciate your patience and understanding should any unexpected delays occur.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Brand: Casalune

Website: casalune.us

Email: support@casalune.us

Address: 9 Norwood Crescent, Southport, Merseyside, PR9 0AG, United Kingdom

Phone: +44 07805702034