Contact information

Contact information

We’re here to help you bring warmth and elegance to every sip and elevate your everyday drinking experience! At casalune.us, we value our customers and are dedicated to providing the best support for our premium ceramic mugs, cups, and drinkware collections. Whether you have a question about an order, need product specifications, or want shipping details within the United Kingdom, our professional team is ready to assist you.

Get In Touch

Operator: Casalune Customer Care Team
Email: support@casalune.us (We aim to respond to all inquiries within 24 hours on business days.)
Phone: +44 07805702034
Business Address: 9 Norwood Crescent, Southport, Merseyside, PR9 0AG, United Kingdom

Business Hours

Our customer support team operates from the United Kingdom. Please note our operating hours:

Monday - Friday: 9:00 AM – 5:00 PM (GMT/BST - United Kingdom Time)
Saturday - Sunday: Closed

Customer Note: For international customers, please be aware that United Kingdom time may differ from your local timezone. Any inquiries sent during weekends or public holidays will be handled as a priority on the following business day.

Quick Help

Order Tracking: Please include your order number in your email for faster service.
Shipping: We offer reliable delivery across the United Kingdom for all Casalune ceramic mugs and drinkware.
Returns: For instructions on returns, please visit our 30-day Return & Refund Policy page.
Secure Payment: All transactions are securely processed in GBP and compliant with UK payment standards.